Support and contact
Have a question about EzraPro — the website, the app or your account? This page explains how to reach us and what to include so we can help on the first reply.
How to reach us
Email is the one official support channel: hello@ezrapro.app. We reply in Hebrew, Russian, English and French.
hello@ezrapro.app- Put the gist in the subject line — for example “cannot sign in” or “complaint about a professional”;
- Include the email address or phone number registered on the account;
- For a technical problem, tell us your operating system and app version, and attach a screenshot.
Account and sign-in
You sign in with Apple or Google: the sign-in screen has “Continue with Apple” (on iPhone) and “Continue with Google”. A profile is created automatically, and there is no separate password. Signing in with a one-time code sent to your phone is not available yet. If you cannot sign in, write to us and tell us which method you used and what the app showed.
A problem with a professional, or a complaint
EzraPro connects clients with independent professionals; the agreement about the work itself is made directly between you. Profiles and reviews, however, are ours to handle: inaccurate details, abusive behaviour, or a suspected misrepresentation.
In that case include a link to the profile or the professional's name, the date of the job, and a short description of what happened.
For professionals
Questions about joining, verification and your profile go to the same address. The rules that apply to professionals are collected on the Rules for Specialists page.
Data and account deletion
Requests to review, correct or delete your data are handled under the Protection of Privacy Law. You can delete your account yourself from inside the app — the full procedure is on the account deletion page.
Last updated: 10 August 2026